Thank you for visiting the Call Center area of our web site. Here you will find information about our offerings, a link to our Call Center support site for “self-service” support, and our contact information. Customer Care is our mission. We provide our customers a single, easy to use, seamless conduit into the WorkWise Organization, and its knowledge, products, and services. We possess the ability to resolve, or arrange resolution, of any question, issue, or concern quickly and concisely.

One of the ways WorkWise has maintained long-term relationships is by providing world-class support on TCM enterprise applications. Our support offering is comprised of four major components working in concert to provide comprehensive support for your TCM system.

We have a knowledgeable support staff with the skills and tools to diagnose and solve your issues in a timely and effective manner. You want to communicate with experienced people when you have an issue and WorkWise delivers.

WorkWise has developed a customer-centric support process engineered to eliminate non-value add time. We provide answers as soon as possible, whether you are in direct contact with a Support Analyst or inquire over the web. By documenting and referencing each solution, we continually improve our response time and effectiveness.

   Our Call Center uses advanced system support tools to enhance our people and customer-centric support services. We are ready to respond to your request, whether it is submitted via the web, phone, email, or fax. You can interact directly with our support system to log, update, and view the progression of your cases, all via the Internet.

The WorkWise knowledge database provides you with online access to an extensive library of TCM-related documented solutions and answers to frequently asked questions. Research and view more than 5000 proven solutions. The knowledge database is available 24 hours a day, 7 days a week, allowing you the freedom and convenience of “self-service” support.

We offer several different support and maintenance plans up to a full maintenance plan which includes benefits of upgrades to new releases of our software, access to our Call Center Web Site and Knowledgebase, discounts on services, and 24-hour disaster recovery assistance.

If you are currently not on a support plan, contact your sales representative about getting on a plan.