In today’s customer–oriented manufacturing environment, your job does not end when you ship the product — so being able to accurately track events and materials is crucial. This is especially true in heavily regulated industries. 

After a product is shipped, TCM’s Liability and Warranty module tracks both terms of warranty and service events for the life of the product. To accomplish this, the module allows serializing of finished inventory and tracks the serial number’s shipment to the customer. It also integrates with other TCM functions to provide you with lot control and tracking to original raw material lot numbers.

In short, Liability & Warranty gives you tighter control of business operations and increased awareness of customer events — as well as an easier, more effective way to deal with regulatory compliance.

Control over Serial Numbers

When you ship an order, you can decide whether the Serial Numbers will be automatically assigned or assigned individually by range.

Whichever you choose, your Serial Numbers can be printed on several selected documents. Here you can see the serial # on the Packing Slip.

And, a detail Serial Number Record is automatically generated from shipping and billing.

You can even track Service and Replacement Parts against a serial number to maintain accurate warranty records.

Finally, you have many serial number report options available including By Customer, Item, Expiration Date, Service Code, or Shipment Date. This report is an example of Serial Numbers by Customer.